Operations Director

About Us

Third Chapter is a holding company dedicated to acquiring and growing specialty trades businesses in the residential sector. We partner with business owners who are ready for a transition—whether that’s stepping back or scaling up—and we bring the people, systems, and support needed to help those businesses thrive. Our team is made up of experienced operators who understand the trades and are committed to building enduring companies that serve their employees, customers, and communities well. This Operations Director role is part of our long-term investment in operational excellence and will ultimately be placed within one of our portfolio companies.

About the Opportunity

This leader plays a critical role in the success and sustainability of the business by ensuring day-to-day operations run with excellence, consistency, and alignment to the company’s values and objectives. Our team values the following qualities and experience for this position:

• While fully supported and resourced, this role leads the daily execution of the company’s strategy on behalf of the owner — with ownership, energy, and accountability.
• Operates with a mindset rooted in long-term impact, sustainable growth, and models servant leadership.
• Proven ability to take ownership of balancing the priorities of developing and supporting staff, executing daily operations with excellence, and ensuring profitability — all as equal priorities.
• Leads and manages the operational team, holding staff accountable to their commitments and role responsibilities — everyone rowing in the same direction.
• Identifies and solves real-time operational issues bringing clarity, consistency, and calm, even in conflict. Supports a healthy, functional, and high-performing team environment.
• Ensures all operating systems and processes are actively followed. Monitors consistency, quality, and completion. Brings strong project management and organizational skills.
• Maintains a relentless pursuit of clarity and execution.
• Collaborates effectively with the Owner(s), ensuring alignment and trust. Translates vision into practical, day-to-day execution plans and actions.

Qualifications

• Values alignment including building people, pursuing excellence and pursuing execution of goals.
• Strong track record of running day-to-day operations with excellence while developing others through coaching and leadership.
• Prioritizing what matters most - eliminating distractions, and ensuring others do the same.
• Creating clarity in chaos and removing operational obstacles.
• Experience leading team and holding team members (including leaders) accountable with care and confidence.
• Strong “glue” person who holds people, systems, and priorities together.
• Skilled at implementing and improving core processes and systems.
• Demonstrated success as an operator, general manager, or integrator in a small business (ideally with full P&L responsibility)
• Hands-on experience in the trades or a related industry is a plus
• History of building or refining a “playbook” — building scalable, repeatable systems
• Willingness to wear multiple hats and solve a wide range of operational challenges

How We Care for You

• Competitive compensation with generous paid time off
• Health, dental, and vision insurance
• Professional development, coaching or mentorship opportunities with access to a network of experienced operators and entrepreneurs
• Clear path for growth within Third Chapter and/or portfolio companies
• Equity or profit-sharing opportunities in the future
• Purpose-driven work with companies that serve real people and communities
• Transparent communication and a voice in shaping company strategy
• Access to systems and tools that help you operate at your best
• A strong bench of shared services and back-office support
• We celebrate wins (big and small) and support each other during tough moments
• You’ll be part of a close-knit team that values humility, hustle, and heart
• We prioritize doing the right thing — for our people, our partners, and our communities
• You’ll never be “just a number” here — we invest in relationships, not just roles