Deposit Operations Specialist I

Position Summary:

The position performs a variety of duties in a multi-tasked, fast paced environment in order to meet daily deadlines. In addition, the position must help assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have advanced computer skills.
• Must have excellent organizational skills.
• Must have excellent communication skills.
• Will have regular communication with loans officers, loan assistants, and retail staff.
• Deposit Operations Specialist is responsible for the following tasks:

• Review account maintenance reports.
• Review Reg CC holds for accuracy.
• Process refund and waiver requests.
• Work with ACH Returns, corrections and prenotes.
• Review closed accounts.
• Maintenance account analysis in the Jack Henry (JHA) System.
• Process fed adjustments.
• Work with dormant accounts maintenance
• Work with deceased customer accounts
• Deposit Operations Specialist will be backup for the following tasks when necessary.

• Work incoming and outgoing exceptions.
• Process ACH merge files
• Work iPay exceptions
• Process large dollar return notifications.
• Work exception item processing
• In an everchanging work environment – all other duties as assigned.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Job Type:

This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Travel:

Some travel may be necessary for this position.

Work Environment:

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy machines, calculators, filing cabinets and printers.

Physical Demands:

This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

Mental Demands:

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

Education and Experience:

• High school diploma or general education degree (GED) required, minimum of one (1) year working in a bank back-office environment reviewing daily reports, working NSF's, Non-post, ACH files, Fed adjustments and charge-backs experience required. Work related experience should consist of a financial institution experience and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Knowledge of Windows, Microsoft Office, Internet access or the equivalent is required.
• Advanced Computer skills including Word, Excel and Power Point as well as other software used by the bank.
• Intermediate typing skills to meet production needs of the position.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to handle multiple tasks simultaneously in a diverse and growth-oriented environment.
• Ability to work without supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

https://www.thirdcoast.bank/tcb-careers