What are the responsibilities and job description for the Branch Manager - Cleveland, OH position at Third Federal Savings and Loan Association?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
We are looking for a Branch Manager (Trainee) with 3 years of recent experience in retail branch banking. Candidates will be current Retail Branch Managers or Assistant Managers who thrive in a team based environment and are committed to delivering outstanding customer service. Proven hands on people management skills are required. Recent mortgage loan application experience is a plus.
Responsibilities :
- Provide leadership, coach, train, and manage performance of branch staff
- Ensure branch operational integrity and compliance in all branch policies and procedures
- Provide consistent quality customer service to both internal and external customers that meet or exceeds established standards
- Ensure that team members exceed customer satisfaction expectations and demonstrate Third Federal’s values
- Participate in branch functions and community activities to promote bank’s image and growth
- Responsible for communicating and implementing changes to policies and procedures
- Other duties as assigned or requested
Requirements :
NOTE : The position requires recent Retail Branch Management experience, this is not a Mortgage Originator position.
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
