What are the responsibilities and job description for the Branch Manager - Cleveland, OH position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
We are looking for a Branch Manager (Trainee) with 3 years of recent experience in retail branch banking. Candidates will be current Retail Branch Managers or Assistant Managers who thrive in a team based environment and are committed to delivering outstanding customer service. Proven hands on people management skills are required. Recent mortgage loan application experience is a plus.
Responsibilities:
- Provide leadership, coach, train, and manage performance of branch staff
- Ensure branch operational integrity and compliance in all branch policies and procedures
- Provide consistent quality customer service to both internal and external customers that meet or exceeds established standards
- Ensure that team members exceed customer satisfaction expectations and demonstrate Third Federal’s values
- Participate in branch functions and community activities to promote bank’s image and growth
- Responsible for communicating and implementing changes to policies and procedures
- Other duties as assigned or requested
Requirements:
- High school diploma or equivalent; College degree preferred
- Minimum of 3 years of recent experience managing a retail branch bank
- Two years of recent experience taking Home Equity Line/Loan applications
- Recent experience taking conventional Mortgage Loan applications (purchase, construction/perm, refinance) is a plus
- Proven communication skills
- Proven leadership qualities with strong ability to supervise and instruct
- Proven track record in meeting objectives; ability to meet deadlines; ability to manage to multiple objectives
- Strong PC skills including: Word, Excel, and Automated Mortgage Application Software
NOTE: The position requires recent Retail Branch Management experience, this is not a Mortgage Originator position.
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
