What are the responsibilities and job description for the Mortgage Loan Administrator - Mortgage Passport Team - Hybrid/Corporate Campus (Cleveland, OH) position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
About The Role
We are seeking a mortgage loan administrator to join our Mortgage Passport team. This position requires thorough knowledge of loan products and the ability to manage a large pipeline of loan applications. This role is hybrid, where you will work 4 days in our Corporate Campus office (7007 Broadway Ave, Cleveland, OH 44105), and 1 day remote. Work hours are generally scheduled Monday through Friday 8:30am to 5:00pm, but does require some Saturdays.
Responsibilities
- Manages loan applications originated in the Mortgage Passport Department as well as those generated by our Broker Partners, via the online channel and possibly over the phone
- Perform business development tasks, managing pipeline volume and maintaining communication with customers and external loan officers throughout their transaction
- Communicate with applicant to explain product terms, gather personal data and answer questions relating to their refinance, purchase, preapproval or equity transaction
- Communicate with external loan officers to educate on product benefits, process standards, and troubleshooting loan scenarios.
Qualifications
- Strong ability to understand the customer needs and successfully build professional relationships
- DU loan experience is a plus, but not required
- Experience following loan applications from origination through closing is a plus
- Excellent verbal and written communication skills including professional grammar and demeanor
- Positive, proactive, and friendly interpersonal skills are required
- PC proficiency required
- Strong organizational skills
- Ability to consistently deliver first class customer service
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
