What are the responsibilities and job description for the Mortgage Loan Servicing Specialist - Hybrid/Corporate Campus (Cleveland, OH) position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
Job Description:
Third Federal is currently looking for a high energy, well organized & detailed associate to join our Loan Servicing Team. Loan Servicing Associates help process transactions associated with Third Federal’s loan portfolio. Responsibilities may include preparing loan satisfactions, managing the receipt of and follow up process for recorded mortgage loan documents, loan payoff quoting, loan payoff processing, assisting with department phone calls and the quality control of newly boarded loans.
Requirements:
- 3-5 years of banking experience
- 1-3 years of mortgage loan processing experience preferred
- Experience and familiarity with different mortgage loan products
- Experience with data entry and working within loan processing systems
- Computer skills and experience with Microsoft Office products
- Ability to clearly communicate with internal and external Customers
- Ability to work in a team environment
- Strong organizational skills
- Displays accuracy and efficiency in work
- Strong written and verbal communication skills
- Ability to multitask
- Strong time-management skills
- Demonstrates approachability
- Displays a customer-focused approach
- Ability to research and problem solve issues
- Excellent customer service skills
- Ability to learn quickly
