What are the responsibilities and job description for the Senior Business Analyst Loan Operations Support - Hybrid/Corporate Campus (Cleveland, OH) position at Third Federal Savings & Loan?
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Third Federal is seeking an individual with strong analytical, organizational, technical and interpersonal skills for the position of Senior Business Analyst Loan Operations Support. The successful candidate will work well in a team environment and excel in written and verbal communication. The position provides support for and enhancement of the loan origination system. In addition, act as a liaison between business functions and IS Programming to develop system enhancements. The candidate will also support various ancillary applications and interfaces.
Essential Job Functions:
- Assist business and other operation support areas with system enhancements
- Troubleshoot and analyze production issues to identify impact, scope and cause
- Assist with development, implementation and maintenance of loan origination system interfaces
- Create and maintain system spec and procedure documentation
- Unit testing of loan origination software enhancements
- Maintain and update loan origination system setups and configurations
- Work with peers to help retail and loan production users to define process requirements and improvements through technology
- Query SQL database
Required Qualifications:
- Prior Empower Loan Origination Software experience with setups and configuration
- Experience writing SQL queries
- Willingness and ability to work in a team environment while showing initiative
- Ability to prioritize and multi-task with various projects
- Analytical and problem solving skills
- Willingness to take ownership of support issues and find resolutions
- Motivated to make a difference while being flexible to change
- Strong written and verbal communication skills
- Experience using Microsoft Office applications including Word and Excel
- Understanding of relational database structures and concepts
- Mortgage processing or origination experience a plus
- Report writing experience a plus
- Experience with client/server and web based development concepts a plus
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
