What are the responsibilities and job description for the Supervisor, Production position at Thistle?
TITLE: Supervisor, Production
DEPARTMENT: Production REPORTS TO: Manager, Production
About The Role
Reporting to the Production Manager, the Production Supervisor oversees the day-to-day operations of production processes, managing a team of Production Leads and Associates. Reporting to the Production Manager, this role ensures the seamless execution of plating and packaging meals, snacks, and beverages while maintaining the highest standards of quality, safety, and operational efficiency.
How You’ll Make a Difference
DEPARTMENT: Production REPORTS TO: Manager, Production
About The Role
Reporting to the Production Manager, the Production Supervisor oversees the day-to-day operations of production processes, managing a team of Production Leads and Associates. Reporting to the Production Manager, this role ensures the seamless execution of plating and packaging meals, snacks, and beverages while maintaining the highest standards of quality, safety, and operational efficiency.
How You’ll Make a Difference
- Lead and mentor a team to meet production goals while fostering a culture of accountability, collaboration, and continuous improvement.
- Conduct performance evaluations, provide coaching, and identify training opportunities to enhance productivity, KPI achievement, and attendance.
- Ensure adherence to GMP (Good Manufacturing Practices) to uphold product quality and compliance.
- Implement and enforce Standard Operating Procedures (SOPs) and policies, ensuring consistent execution across production teams.
- Collaborate with cross-functional teams, including Culinary and Facilities, to ensure smooth operations and compliance with organizational standards.
- Monitor the accuracy of manifests, documentation, and weight specifications to meet production requirements.
- Oversee and verify proper handling of production handoffs, materials, and packaging components.
- Drive initiatives to achieve production accuracy targets of 97% or higher and maintain zero allergy-related errors through strict adherence to Allergy SOPs.
- Ensure efficient line clearance, proper disposal of compost, and adherence to Plate Production protocols.
- Maintain accuracy and accountability in packing operations, driving pack errors to meet or exceed OKR goals.
- Ensure all packing processes, including cleaning and organizing shipping boxes, meet operational standards.
- Enforce allergy compliance protocols to maintain zero incidents.
- Lead weekly safety meetings to communicate policy updates and ensure OSHA compliance.
- Conduct internal QA audits in collaboration with the QA team to maintain the highest safety and quality standards.
