What are the responsibilities and job description for the Sales Administration position at THK AMERICA INC?
Job Details
Job Location
Chicago - Schaumburg, IL
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Job Category
Customer Service
Description
Summary :
Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving
any problems and issues in timely manner
Essential Duties and Responsibilities :
Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
Take SAR Continuous Learning Program.
Manage time effectively, work on / meet individual, department, branch, and company goals
Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company / personnel (DM's) to solve or complete tasks
Efficiently and correctly enter and process incoming orders into the AS400.
Research stock inquiries in the Japan side of AS400 when needed
Provide price quotations to distribution and direct OEMs
Research stock inquiries for sales reps, distribution, and direct OEMs
Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
Problem solving i.e. shipping and bill discrepancies
Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
Follow all procedures required by JSOX
Efficiently and correctly enter and process incoming orders into the AS400
Request pricing (and / or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
Assist DM / Engineers to enter in AS400 Examination Request Reports.
Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
Follow up on quotes entered into the quotation database and update them in the database
Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
For lead times reply check bulletin board and for expedites request reply check AS400 system.
For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
Reply or make Open Order Reports for certain customers in a excel spreadsheet.
Cancel Old Inquiries
Assist Accounting Department by invoicing online.
Confidential Data
THK FOB prices, Selling prices to direct customers and distributors.
Credit information of existing and new customers.
Customer contact names. Intellectual property information of THK.
Business strategy and any other information deemed confidential by THK management.
Qualifications
Good understanding of the company cultures, policies, procedures
Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes
Knowledge of THK products
Ability to work well under pressure
Education / Field
Bachelors degree required, any field of study
Experience / Field
Entry level role, no experience necessary, 2-3 years of Sales Administration / Customer Service, manufacturing background is helpful
Language Skills
Speak English fluently and communicate well with others (employees and customers)
Write correspondence legibly and intelligently
Mathematical Skills
Decimals, percents
Reasoning Ability
Ability to prioritize
Ability to handle multiple tasks at once
Ability to carry out written or oral instructions
Physical Demands
Not required, Occasionally (under 1 / 3 of the time), Frequently (1 / 3 - 2 / 3 of the time), or Regularly (over 2 / 3 of the time).
Balance - Not required
Climb - Not required
Crawl - Not required
Fine Finger / Small Tool Skill - Not required
Foot Controls - Not Required
Hear - Regularly
Kneel / Bend - Not Required
Lift / Carry up to 10 lbs. - Occasionally
Push / pull up to _ lbs. - Not Required
Reach - Not required
Sit - Regularly
Stand - Occasionally
Talk - Frequently
Twist - Not Required
Upper Extremity Repetitive Motion - Frequently
Vision - Regularly
Walk (short distance) - Occasionally
Other - Not Required
Travel Demands
Not required, Occasionally (under 1 / 3 of the time), Frequently (1 / 3 - 2 / 3 of the time), or Regularly (over 2 / 3 of the time) Required.
Drive Vehicle - Not Required
Air Travel - Not Required
Overnight Stays - Not Required
Work Environment
Not required, Occasionally (under 1 / 3 of the time), Frequently (1 / 3 - 2 / 3 of the time), or Regularly (over 2 / 3 of the time) Required.
Personal Protective Equipment Required - Not Required
Exposure to moderate noise - Not Required
Exposure to dust - Not Required
Exposure to temperature extremes - Not required
Exposure to fumes or toxic substances - Not required
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Sales Administration?
Sign up to receive alerts about other jobs on the Sales Administration career path by checking the boxes next to the positions that interest you.
