What are the responsibilities and job description for the Customer Experience Director position at Thom Browne, Inc.?
Key Responsibilities
The successful candidate will demonstrate operational excellence in all store processes, including managing and balancing budgetary expenses, stock optimization, inventory cycle counts, shrink, etc. They will leverage CRM tools to further attract, retain, and engage clientele. Additionally, they will ensure that store results are impacted positively by contributing to the quality of the customer journey, building client loyalty, and supporting long-term effective relationships.
Required skills and qualifications include:
- 5-8 years of experience as a retail leader; luxury fashion/retail industry experience strongly preferred
- A true fashion expert with a passion for sales, styling, and clienteling
