Assistant Store Manager

Position: Assistant Manager

Location: Thom Sweeney New York Store

About Thom Sweeney: Thom Sweeney is a luxury British menswear brand renowned for its modern tailoring and ready-to-wear collections. We are committed to exceptional quality, personalized service, and timeless style.

Position Overview: The Assistant Manager will support the Store Manager in overseeing daily operations, ensuring a seamless client experience that reflects Thom Sweeney's values. This role involves leading a dynamic team, driving sales, and maintaining high standards of customer service and operational efficiency.

Key Responsibilities:

Leadership & Team Management:

• Foster a positive, team-oriented environment that encourages collaboration and professional growth.
• Support the setting of individual and team sales targets, providing ongoing performance feedback.

Sales & Client Relationship Management:

• Deliver personalized, luxury shopping experiences to all clients, including high-net-worth individuals and international clientele.
• Develop and maintain strong, long-term client relationships to drive customer loyalty and repeat business.
• Assist in managing client appointments for bespoke tailoring, ensuring exceptional service throughout the process.

Store Operations:

• Oversee daily store operations, including inventory management, merchandising, and visual standards.
• Ensure the store meets all operational, safety, and compliance requirements.
• Analyze sales data and market trends to identify opportunities for growth and improvement.

Brand Representation:

• Act as an ambassador for Thom Sweeney, promoting the brand's heritage and ethos.
• Maintain a polished, professional image in line with the brand's aesthetic.

Key Qualifications:

• Minimum of 2 years of experience in luxury retail management, preferably within menswear or tailoring.
• Strong understanding of men's tailoring.
• Proven track record of meeting and exceeding sales targets.
• Exceptional leadership, communication, and interpersonal skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficiency in using the Shopify retail POS systems and basic financial reporting tools.

Desired Attributes:

• Passionate about menswear, craftsmanship, and luxury fashion.
• Results-driven with a client-centric approach.
• Flexible and adaptable, able to thrive in a fast-paced environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career growth within a global luxury brand.