What are the responsibilities and job description for the Host/Hostess (Non-tipped Rotation) - Miller's Smorgasbord Restaurant position at Thomas E Strauss?
Serving Lancaster County Since 1929!
Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.
Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.
Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.
What we expect from you:
- A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
- Self-starter who owns the responsibilities of the role.
- A commitment to show up on time for every shift - ready to work hard alongside your team members.
- Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!
Here’s what we offer to you:
- Competitive pay.
- Excellent benefit package and employee perks.
- Ability to earn unlimited employee referral bonuses.
- Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
- A “work-to-live” not a “live-to-work” workplace!
Our Mission: Make people feel valued.
Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!
Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.
Position Summary
The Miller's Smorgasbord Host/Hostess is responsible for the warm friendly immediate greeting of the guest. The host position has three different types of positions, which includes greeting guest and coach groups, escorting our guests to their table and the control host position managing the entire flow of guests efficiently.
Essential Duties and Responsibilities
- Must be 16 years of age
- Perform opening and closing procedures per company guidelines
- Greet, seat, and present menus to guests
- Plan ahead to have tables available for reservations
- Take guest information and quote accurate wait times if tables are not immediately available
- Knowledge of table availability in section at all times
- Maintain assigned section to provide efficient table turnover in timely and fair manner
- Use and update table management computer system as needed
- Occasionally greet and procedure coach groups to their reserved areas
- Assist in bussing and setting tables as requested
- Maintain neat, clean and safe host podium work area
- Clean, organize, and stock menus at the host area
- Conduct general restroom cleaning and checks per specs
- Maintain verbal communication with team members, servers, and management
- Occasionally communicate with reservations department via phone system
- Interact with guests as they leave the restaurant to ensure positive dining experience
- Other duties as directed
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Display positive, professional and enthusiastic attitude at all times
- Weekends and evenings
- Ability to follow safety protocols
- Excellent verbal communication skills
- Ability to read and write
- Ability to work under pressure in fast paced environment
- Teamwork
- Organizational skills
- Multi-task oriented
- Knowledge of workplace safety and emergency procedures
- Thoroughness and attention to detail
- Time management
- High degree of quality in all work produced
