Reservationist - Thomas E. Strauss, Inc.

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.

Position Summary

The Miller's Smorgasbord Receptionist is responsible for professionally answering the corporate phone lines, greeting visitors and taking reservations for Miller’s Smorgasbord and Smokehouse BBQ and Brews. Approximately 16-20 hours/week, including rotating evenings, weekends and holidays. The ideal candidate must be dependable, organized, computer literate, and able to “smile over the phone” as you handle multiple telephone lines. Join a great team of professionals in a corporate office setting.

Essential Duties and Responsibilities

• Answering multiple phone lines.
• Taking reservations for two restaurants.
• Answering questions and giving information about our restaurants, hotel, retail locations.
• Responding to guests service inquires in a professional manner to expedite issue to business unit management for resolution.
• Communicating with reservation team members keeping them abreast of current activities and shared tasks.
• Daily processing of incoming and outgoing US Mail.
• Performing light office work as assigned to reservation team to support the Corporate Office Team. This may include laminating, copying, and cutting documents for business units as required.
• Preparing internal employee name tags, food labels and specialty buttons.
• Administrative processing of online store orders which may include credit card processing.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have strong customer service skills.
• Fluent in English and Spanish a plus, but not required.
• Display positive, professional and enthusiastic attitude.
• Must be detail oriented, highly organized and ability to follow standard operating procedures.
• Ability to work under pressure in fast paced environment during peak call volume periods.
• Ability to interact effectively with corporate office visitors, employees and guests in-person, over the phone or by email.
• Ability to use an iPad and a desktop computer for reservations.
• General knowledge of office equipment.
• Ability to maintain Excel tracking spreadsheets.
• Rotating evenings, weekends and holidays.