What are the responsibilities and job description for the Sales Coordinator - Thomas E. Strauss, Inc. position at Thomas E Strauss?
Serving Lancaster County Since 1929!
Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.
Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.
Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.
What we expect from you:
- A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
- Self-starter who owns the responsibilities of the role.
- A commitment to show up on time for every shift - ready to work hard alongside your team members.
- Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!
Here’s what we offer to you:
- Competitive pay.
- Excellent benefit package and employee perks.
- Ability to earn unlimited employee referral bonuses.
- Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
- A “work-to-live” not a “live-to-work” workplace!
Our Mission: Make people feel valued.
Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!
Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.
Position Summary
The Sales Coordinator handles a variety of customer service and administrative tasks to help generate new business and maintain strong relationships with current clients. Based upon customer inquiries, the Sales Coordinator will sell the appropriate bookings and cross-sell business units to meet the customer's needs. This role involves processing sales requests, managing sales documentation, updating customer records and responding to customer requests in a timely manner. The Sales Coordinator will also need to develop strong relationships with the business unit managers as well as the corporate team to ensure effective and timely resolution of guest requests and issues. This role requires strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- In partnership with the Director of Sales, identify and pursue new business opportunities.
- Upsell and cross-sell services to maximize profitability.
- Build and maintain strong relationships with new and existing clients.
- Ensure high levels of customer satisfaction by providing timely response, guidance and recommendations to clients.
- Drafting and preparing contracts.
- Ability to know and retain pricing and product information.
- Assist in processing and analysis of sales reporting including vendor reporting.
- Update and maintain accurate client information.
- Processing client deposits, payments and refunds.
- Answering phones.
- Attend meetings as necessary.
- Complete special projects as needed.
- Some travel and trade show attendance may be required.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Two years of professional hospitality, or a related field, sales experience preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong verbal and written communication skills
- Ability to identify and resolve problems in a timely manner
- Strong organizational skills
- Ability to multi-task and work in a fast-paced setting
- Self-motivated
- Capacity to collaborate effectively with others
- Detail oriented
- Efficient typing skills
