Customer Service Manager

Customer Service Manager

About the Role:

The Customer Service Manager is responsible for overseeing and supporting the Customer Service and Inside Sales team to ensure excellent customer service, efficient order processing, and effective inside sales operations. This role will focus on training, process improvement, and issue resolution while maintaining a high level of customer satisfaction and team performance.

The Thomas Moore Customer Service Team requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the successful candidate must be sensitive to customer needs, corporate goals, team member goodwill and the public image.

Key Responsibilities:

· Oversee and assist the customer service/inside sales team with daily tasks, including order processing, customer inquires and issue resolution.

· Monitor and manage order fulfillment processes, working with other departments as needed to ensure efficient delivery.

· Maximize customer service related operational efficiencies by studying and evaluating opportunities, analyzing results and implementing change.

· Monitor and drive customer retention and satisfaction through proactive communication

· Track and Analyze Sales performance metrics, providing guidance and coaching to the team.

Required Skills/Abilities:

· Excellent management and leadership skills

· Excellent verbal and written communication skills.

· Extensive knowledge of customer service procedures and principles.

· Organized with attention to detail.

· Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor in a fast paced, ever changing environment.

· Ability to coach and mentor customer service representatives.

· Proficient in Microsoft Office Suite or related software.

Education and Experience:

· Bachelor’s degree preferred.

· At least three years of customer service experience required.

· Previous experience in a supervisory role preferred.

Benefits Offered:

· Medical, Dental, and Vision Insurance

· 401k with 25% match

· 10 days vacation and 5 days sick/personal leave annually

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Navasota, TX 77868 (Required)

Ability to Relocate:

• Navasota, TX 77868: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000