What are the responsibilities and job description for the Dispatcher position at Thomas Oilfield Services Llc?
WHO WE ARE
With operations spanning New Mexico, East and West Texas, and Louisiana, Thomas Oilfield Services provides superior oilfield equipment rental services for some of the most recognizable producers in the industry. We've built a strong reputation and even stronger relationships by providing customers with the highest quality equipment and an unparalleled commitment to results-driven service. The pride we take in our work and it shows in everything we do.
ADMINISTRATIVE DUTIES
- Deploys equipment, schedules rig up / rig down, and schedules equipment repair
- Creates field tickets within the system for the field staff to document activities for invoicing
- Primarily utilizes a group chat platform to receive service and equipment requests
- Receive emergency and non-emergency requests and consider significant / pertinent information
- Address problems and requests by transmitting information or providing solutions
- Prioritize service and equipment requests according to urgency and importance
- Primarily uses field automation software to dispatch crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedules
- Provide field units with information about service and equipment requests, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of activities and other information
- Performs other duties as assigned and necessary to support scheduling and billing
- HS diploma or equivalent
- Valid US Driver License
- Able to work Monday through Friday, 8 a.m. to 5 p.m.
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Experience with dispatch software
- Experience with using a group chat platform to take in and respond to requests
- Fast typing with experience in data entry
- Proficient in English (oral and written)
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- 2 years of progressive responsibility in an administrative support role
- Excellent skills in MS Excel
- Extreme detail orientation with equally strong organizational skills, including multi-tasking and demonstrated problem-solving
- Ability to communicate across levels, and in sometimes challenging situations, while maintaining a professional demeanor and customer service orientation
- Able to successfully complete all required pre-hire tests and verifications to include pre-employment drug testing, reference & criminal background checks and MVR review
PREFERRED QUALIFICATIONS
- Experience with the OSS Oildex / Enverus platform is a PLUS
- Experience with using Yammer or other company social networking tool a PLUS
- Previous experience in oil/gas, trucking, manufacturing or other heavy-industrial environment
- Bilingual (English/Spanish)
