What are the responsibilities and job description for the Customer Relations Specialist position at Thomas Pest Services?
Customer Service Representative
2000 HIRING BONUS! ($1,000 at time of hire. $500 at 90 days and $500 at 180 days.)
At Thomas Pest Services , we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. We believe the key to our business thriving is ensuring our team members' personal growth and success. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions. When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.
Who We Need
Our business and team are growing. We're seeking a Customer Service Representative to support our vision of relationship-driven pest management. The ideal candidate should have exceptional phone etiquette, the ability to manage multiple customer inquiries seamlessly, and proficiency in using CRM systems to document and follow up on customer interactions efficiently.
As a Customer Service Representative, you will be an essential part of our commitment to relationship-based pest management. You'll work closely with existing customers, addressing service and billing inquiries to help protect homes and the environment from pests. Strong written and verbal communication skills, combined with technical proficiency in CRM software and other digital tools, are essential for providing timely, accurate, and effective support to both customers and team members.
Schedule
Monday Friday, 8 : 30 am 5 : 00 pm and every other Saturday, 9 : 00 am 2 : 00 pm (April October and 9 : 00 am 12 : 00 pm (November March)
What You Get as a Customer Service Representative!
Compensation
- 18.00-21.00 / hour depending on experience level
- 10% commission on accounts saved
- 5% on accounts receivable collected
Benefits
Perks
Time Off
Training
Performance Metrics for Customer Service Representatives
Requirements to become a Customer Service Representative
Thomas Pest Services is an EOE and drug-free workplace.
Compensation details : 18-21 Hourly Wage
PIb74a85d72b00-31181-36960019
Salary : $18 - $21
