What are the responsibilities and job description for the Receptionist position at Thompson Buick GMC Cadillac?
Receptionist
Thompson Buick GMC Cadillac is looking to add a full time Receptionist to their team! You will intercepts and routes incoming calls, take thorough messages, and provide basic information to callers. The ideal candidate will be the dealership’s front-line contact with the public and must able to represent the dealership in a professional, friendly manner at all times.
The hours are Monday-Friday from 8:00am- 5:00pm. Also, the option for Saturdays from 9am-6:00pm
ESSENTIAL DUTIES:
- Intercepts all incoming calls and determines whether the person being called should be interrupted.
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Take thorough messages, indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Provide basic information to callers who have general questions.
- Notify telephone company maintenance department of switchboard operational difficulties.
- Update and distribute company telephone roster when necessary.
- Perform other duties as needed.
- Type correspondence, forms and other documents as assigned.
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
- Order stationary, letterhead and business cards.
QUALIFICATIONS:
- Ability to read and comprehend instructions and information.
- Must speak clearly on the telephone and convey an image of professionalism and
competence to callers. - Must be able to convey messages to employees clearly and quickly.
- Must be able to judge when employees should and should not be interrupted, e.g., when a salesperson is with a customer.
- Professional personal appearance.