Customer Service Dispatcher for Concrete Products

DISPATCHER JOB DESCRIPTION

The Dispatcher reports directly to the Dispatch Manager and is responsible for the safe dispatching of quality ready-mix concrete deliveries, for providing a professional level of customer service with all customers; and for assisting the Manager in safely and efficiently maintaining and operating the ready-mix concrete plant facilities.

AVAILABILITY

The Dispatcher is expected to work Monday through Friday and Saturdays as required. The Dispatcher must be flexible to adjusting daily start and/or finishing times to meet the needs of our customers. A standard workday is 7:00 a.m. to 4:00 p.m.

ESSENTIAL RESPONSIBILITIES & DUTIES

ORDER SCHEDULING AND CUSTOMER SERVICE

• Answer the telephone and give information to callers in a polite, courteous, and respectful manner.
• Greet and assist customers/visitors to the plant.
• Accurately take and enter orders for company products into the company’s computer-based dispatch systems.
• Accurately compute amounts using a calculator, including calculations of the cubic yard quantity of concrete required for a customer order.
• Using the computer based dispatching system, schedule the orders for delivery and dispatch loads of ready-mix concrete product with a focus on maximizing available resources and ensuring high quality customer service. Find a way to say “yes” to a customer.
• Secure tax numbers from customers and record in the order-entry/dispatch system as required.
• Quote prices for company products within guidelines established by the Manager.
• Refer customer inquiries with special pricing considerations to the Manager for follow-up.
• Build strong relationships with area customers and work to ensure that Thomson Concrete is their preferred ready-mix supplier.
• Maintain radio communication with drivers to provide guidance when problems or questions arise.
• Utilize the dispatch system to accurately monitor and track the trucks dispatched from the plant.
• Prepare ready-mix concrete delivery tickets and counter tickets as required.
• As necessary, receive cash payments associated with C.O.D. orders from drivers.
• Coordinate with other ready-mix plants on the allocation of truck/driver resources.
• Assist the Manager in the monitoring and follow-up on past due uncollected open account credit sales, returned checks, and other payment-related problems..

ADMINISTRATIVE

• Assist the Manager in the completion of any required weekly, monthly, or annual reports, as required.

RESTRICTIONS

The following restrictions apply to the Area Dispatcher position:

• Must be able to read, write, and understand English and Spanish.
• Must be able to pass a pre-employment drug screen.
• Must be proficient in basic math skills.
• Must be proficient in in basic computer skills including the use of email, word processing and spreadsheets.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 45 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Overtime

Ability to Commute:

• Thomson, GA 30824 (Preferred)

Ability to Relocate:

• Thomson, GA 30824: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $23