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Customer Service ManagerNew

Thorn Baker Group
Bingham, ME Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/26/2025

Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Manager to join our highly successful client in the Bingham area of Nottingham.

About the Client :

Our client is a UK-based company in the industrial and commercial sector, sourcing a wide range of products from global suppliers and working with a network of distributors across the country.

Pay and Benefits :

  • 35,000 - 45,000 DOE
  • 37.5 hours per week - Working Monday - Friday 9 : 00 - 17 : 00. (You may be required to work 1 Sunday a month)
  • 33 days holiday (includes 8 bank holidays)
  • Private Medical cover
  • 3% pension contribution
  • Discretionary performance bonus
  • On-site Gym
  • Retail Discounts scheme

Responsibilities :

  • Manage a small team of Customer Service Executives (3 CSE)
  • Lead, mentor, train and develop a high-performing team
  • Deal with staff absences, appraisals & assist in any staff training and onboarding within the customer services department
  • Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
  • Deal confidently with negotiations / discussions with the customer around replacements / returns of damaged goods / goods sent in error etc
  • Be committed to continuous improvement to processes within the Customer Services department
  • Lead employees in understanding customer needs and their impact on the business
  • Build and maintain relationships with key stakeholders; warehouse, finance, marketing
  • Qualifications / Experience

  • Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
  • Demonstrable experience in a customer service leadership role
  • Strong IT skills (Google Drive) and phone systems (Cisco)
  • Working knowledge of CRM tools
  • Good team management and people development skills, ensuring a culture of leading by doing
  • Ability to deal with a variety of daily issues, multi task and prioritise work
  • Continuous improvement driven with a desire to seek and implement change
  • Next Steps :

    Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

    If this position is not the one for you, we have more great roles on our jobs page, why not take a look here : https : / / www.thornbakerindustrial.co.uk / job-search

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