What are the responsibilities and job description for the Field Service Technician position at Thorndale Partners?
DETAILS: Field Service Technician 100% Travel
COMPENSATION: $DOE competitive, plus Bonus, plus overtime pay, plus Benefits on day 1
LOCATION: Kansas City / Chicago (Up to 100% Travel)
(Provided laptop, tools, rental car, credit card for expenses, meals, etc...)
OVERVIEW: Field Service Technician
We are looking for a Field Service Technician to join an industry-leading organization. In this role, you will be responsible for providing start-up, installation, warranty service, and general support for the Service Network/customers in your assigned territory.
RESPONSIBILITIES: Field Service Technician
· Provide technical and operational support for customers and partners.
· Proficient with electrical, plumbing, and mechanical aspects of machine installation, operation, and repair.
· Repair and maintenance of coffee and espresso machines.
· Provide superior customer service and maintain a professional appearance, positive attitude, and excellent communication.
· Handle and resolve more complex customer requests or complaints when necessary.
· Willingness to work various shift hours as assigned (including 10-hour shifts)
· Must be able to travel and work independently.
· Requires 100% travel
REQUIREMENTS: Field Service Technician
· High School Diploma/GED
· Experience with related work as a technician for a manufacturer or service provider is preferred but NOT required.
· Ability to communicate with internal teams and clients
· Excellent Customer Service
· Willingness to travel up to 100%
Thorndale Partners, LLC
Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers. We are an Equal Employment Opportunity organization and we do not discriminate against any applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state or local protected class.
