What are the responsibilities and job description for the Automotive Service Advisor/Social Media Manager position at Thornhill Auto Repair?
Job Summary
We are seeking a dedicated and knowledgeable Automotive Service Advisor/Social Media Manager to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive repair experience. You will work closely with service technicians to ensure that all customer needs are met efficiently and effectively, while also promoting our range of automotive services.
Duties
- Greet customers promptly and professionally, addressing their automotive service needs.
- Conduct thorough vehicle inspections and gather information to accurately assess customer concerns.
- Provide detailed estimates for services including oil changes, tire service, automotive repair, and diagnostics.
- Transmit repair orders to service technicians and ensure clear communication regarding customer requests.
- Follow up with customers on the status of their vehicles and provide updates on any additional services needed.
- Maintain accurate records of customer interactions and service history in the dealership system.
- Promote Auto Repair services and products to enhance customer satisfaction and loyalty.
- Ensure a clean and organized service area for both customers and staff.
- Create Tik Tok/Facebook/Instagram content.
Skills
- Strong knowledge of automotive repair processes, including auto body repair and automotive diagnostics.
- Be knowledgeable on Tik Tok content creation.
- Experience in auto estimating and familiarity with dealership operations is preferred.
- Excellent communication skills to effectively interact with customers and team members.
- Ability to work collaboratively with service technicians to deliver high-quality service.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Customer-focused mindset with a commitment to providing outstanding service.
- Familiarity with various automotive systems and components is a plus.
Join our team as an Automotive Service Advisor/Content Creator where your expertise will help drive customer satisfaction and contribute to the success of our Repair Shop!
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 45 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Language:
- Spanish (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Fort Worth, TX 76135 (Required)
Ability to Relocate:
- Fort Worth, TX 76135: Relocate before starting work (Required)
Work Location: In person
Salary : $22