Customer Service Representative

Description

• Serve as the bank’s primary contact with its customers, both in providing services and in routing inquiries to appropriate personnel.
• Receive deposits and payments for all types of accounts, verify cash and negotiability of checks and issue receipts, giving credit for funds according to bank policies.
• Cash checks and accept withdrawal requests in accordance with bank policies, referring questionable transactions to supervisor for approval.
• Issue stop payment requests.
• Actively cross-sell bank services, informing customer of new programs or other services that may be of interest to them.
• Follow all security policies and procedures. Report discrepancies or suspicious activity to supervisor.
• Provide customers with account information and correct balances.
• Maintain assigned cash drawer and balance work daily.
• Assist with processing night deposits and mail deposits.
• Order checks and supplies as required.
• Complete record keeping requirement in accordance with the Bank Secrecy Act/CIP/OFAC.
• Ability to recognize suspicious activity and report it to supervisor.
• Other duties as assigned or requested.
  
  

Will report to: Head Teller and/or Branch Manager

Requirements

• Lifting of up to 20 pounds, twisting and kneeling are frequently required
• Extended sitting up to 95% of the time
• Bending, climbing, and reaching above and below shoulder level is occasionally required.
• Some exposure to dust and/or extreme noise levels may occasionally apply
• Basic mathematical skills (adding, subtracting, multiplying, dividing) are required
• Ability to use a PC software and office equipment.
• Excellent verbal communication skills.
• Must be bondable.
  
  

Thread Bank is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send an email to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.

Equal Employment Opportunity (EEO)

Thread Bank provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.