What are the responsibilities and job description for the Post Sales Engineer position at Threat Stack?
Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Our customers are the new economy companies : they exist to make the way we live, work, and play awesome. We have hundreds of customers who want to change everything from how the finance industry works to how we measure and care about our health.
Responsibilities :
- Work closely with Account Manager to map out customer success criteria and drive product adoption and growth
- Define risk metrics and measure and document progress towards limiting this exposure using Threat Stack's Cloud Security Platform® (CSP)
- Take ownership of all technical aspects of customer subscription - from onboarding and implementation by assisting customers with system configuration (policy configs, alert rules, etc.) to addressing technical challenges with creative solutions by providing consultative insight on security monitoring best practices
- Be the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teams
Requirements :
Skills & Requirements Qualifications