What are the responsibilities and job description for the Information Technology - IT Technician position at Three Rivers Casino Resort?
Job Type Full-time Description
Provides first contact support; dispatches, monitors and communicates status of IT request.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Records, researches and patches level 1 and 2 support ensuring closure and documentation of request.
- Installs desktop applications and updates as required.
- Responds to questions concerning access to various software programs and other network resources.
- Receives, prioritizes and responds to service calls for incident resolution and documentation.
- Provides training to users as necessary.
- Monitors and elevates overdue service tickets.
- Recognizes and suggests areas for IT support staff improvements.
- Communicates to management high impact incidents, problems and requests
- Analyzes and trends incident requests.
- Meets or exceeds departmental metrics as established over time.
- Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements
EXPERIENCE, EDUCATION AND ELIGIBILITY
Salary Description $ hr
Salary : $20
