Residential Evening Manager

The Evening Residential Manager is responsible for overseeing the administrative and operational tasks during the 3 p.m. to 11 p.m. shift at Three Rivers Treatment Center. This role provides direct support and guidance to the Community Managers and ensures that all evening operations run smoothly, with a focus on maintaining safety, supporting staff, and ensuring adherence to the center’s policies and procedures.

The Evening Residential Manager will conduct necessary quality control checks to ensure the safety of the facility, staff, and residents. They serve as the primary point of contact for any administrative needs during the evening shift and collaborate with the multidisciplinary team to address any concerns or issues that may arise. This role reports directly to the Program Director.

The Evening Residential Manager will oversee the performance and activities of the Community Managers during the evening shift, ensuring that staff fulfill their duties, including managing safety protocols, room assignments, caseload management, and staff interventions. They will provide ongoing guidance and support to the Community Managers to enhance their leadership and management of their assigned units.

This role is responsible for managing administrative tasks during the evening shift, including overseeing the documentation and reporting processes within each community. The Evening Residential Manager will ensure that all records, incident reports, and work orders are completed accurately and submitted in a timely manner.

The Evening Residential Manager will provide leadership and supervision to all evening staff, ensuring that skills coaches and other direct care personnel are performing their duties in accordance with the center’s policies. They will conduct regular check-ins with staff to address challenges and ensure staff are utilizing appropriate therapeutic interventions with residents.

The Evening Residential Manager will manage any safety or crisis situations that arise during the evening shift. They will lead de-escalation efforts, supervise physical interventions when necessary, and ensure that safety protocols are followed. They will communicate any critical incidents or shifts in acuity to the Program Director and clinical team.

The Evening Residential Manager will manage any safety or crisis situations that arise during the evening shift. They will lead de-escalation efforts, supervise physical interventions when necessary, and ensure that safety protocols are followed. They will communicate any critical incidents or shifts in acuity to the Program Director and clinical team.

The Evening Residential Manager will track and follow up on any work orders submitted during their shift, ensuring that safety priorities are addressed promptly. They will maintain clear communication with the maintenance team and Community Managers to resolve any issues that may affect the safety or daily operations of the units.

The Evening Residential Manager will collaborate with the clinical team, Program Director, and other department heads to ensure that information from the evening shift is communicated effectively to the day team. They will provide detailed reports on unit conditions, staff performance, resident progress, and any concerns or challenges that need follow-up.

This role involves monitoring resident behavior, participation in the jobs program, and overall engagement in therapeutic activities during the evening hours. The Evening Residential Manager will work closely with the Community Managers to assess any shifts in resident needs or behavior and communicate these to the clinical team as necessary.

The Evening Residential Manager will assess staff performance and competency during the evening shift, providing feedback and recommending additional training when necessary. They will ensure that all staff are proficient in de-escalation techniques, therapeutic interventions, and safety protocols, and will administer disciplinary actions as needed.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

POSITION QUALIFICATIONS

• Bachelor’s degree in Nursing, psychology, social work, human services, or a related field required.
• Master’s degree in Nursing, psychology, social work, human services, or related field preferred.
• RN preferred
• At least 3 years of experience in residential treatment or acute psychiatric hospital setting.
• At least 2 years of experience in a supervisory or leadership role in a behavioral health or residential treatment setting.
• Strong knowledge of traumainformed care and crisis management strategies.
• Excellent organizational and administrative skills, with the ability to manage multiple tasks and ensure that documentation and reports are completed accurately and on time.
• Strong leadership, communication, and problemsolving skills, with the ability to supervise and support staff in highpressure situations.
• Ability to work collaboratively in a multidisciplinary team.
• Excellent communication, problemsolving, and leadership skills.
• Must have experience in crisis intervention, behavioral management techniques, and deescalation strategies.

Experience:

One (1) year of experience in working with youth with psychiatric and/ or behavioral diagnoses in acute or residential setting.

Knowledge of crisis intervention, behavioral management techniques, and de-escalation strategies.

Experience with room assignments, caseload management, and youth behavior monitoring.

Licenses/Certificates:

• Cardiopulmonary resuscitation (CPR)
• First Aide
• Behavioral Management Program Certification
• Valid Driver's License in good standing
• Trauma Informed Care training within 90 days
• If not an RN Medication Tech cert within 6 months