Customer Service Representative

We are a telecommunications-based consulting, sales, and marketing firm dedicated to helping clients—like AT&T—boost profitability and increase brand exposure through innovative marketing strategies. We are looking for a self-motivated, Customer Service Representative to join our team and contribute to the success of our marketing and sales campaigns.

As a Customer Service Representative, you will be the face and voice of the brand, interacting with customers, answering inquiries, and helping to drive new sales and customer acquisitions. The Customer Service Representative will build relationships with both new and existing clients while supporting the growth of the business.

Customer Service Representative Responsibilities:

• Engage with customers to educate them on product offerings, ensuring they have all the information needed to make informed decisions
• Research target markets to identify and connect with new customers, boosting the sales pipeline
• Clearly communicate the features and benefits of products/services, tailoring the information to the customer’s specific needs
• Address objections and questions during the sales process, providing clear and professional responses
• Respond to account inquiries promptly, effectively, and professionally
• Participate in regular training sessions to stay up-to-date on products and services, collaborating with teammates and management to enhance performance
  
  

Desired Skills and Qualifications of the Customer Service Representative:

• High school diploma or equivalent required
• 1-2 years of experience in customer service or sales preferred
• Strong communication skills—both verbal and non-verbal
• A desire for growth, learning, and knowledge in the field
• Excellent time management and organizational skills with a strong work ethic
• Positive, professional attitude when interacting with colleagues and customer
  
  

Powered by JazzHR

jMLn1amjZ0