The Little Grand

Assistant General Manager

Job Description

Thrive Companies, the parent company of The Little Grand, is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

An Assistant Guest Experience Manager is an eager individual that shows great leadership and ability to execute. Crafting the ideal experience for the guests, but more importantly, the team that runs the show. The ideal candidate is operationally, and task focused. Someone that wants to be a part of an exciting, fast paced, start-up environment, who will have exposure to all operating areas of the restaurant.

We’re seeking a dynamic Assistant Guest Experience Manager to help shape Columbus’ vibrant food scene. As the heartbeat of The Little Grand Market, a 22,000-square-foot culinary haven, you’ll orchestrate unforgettable experiences across our 10 local vendors, 2 full bars, event space, and picturesque 3-acre park.

REPORTS TO: Director of Food and Beverage, Senior Guest Experience Manager, Guest Experience Manager

RESPONSIBILITIES AND DUTIES

Duties will include, but are not limited to, the following:

• Building and maintaining relationships with guests, and associates.
• Maintaining and improving morale and culture within the market by exhibiting unreasonable hospitality to our team and guests.
• Providing a comfortable atmosphere for open & honest communication among staff.
• Recruiting, Interviewing, and Hiring on a regular basis to ensure retention of top talent.
• Developing menus, while estimating food and beverage costs and profits.
• POS maintenance, keeping inventory services up-to date and assuring online ordering menu stays current.
• Creating a weekly schedule for associates.
• Assisting Associates in their day-to-day operations.
• Preparing and presenting weekly reports.
• Ordering products and managing inventory.
• Assist in planning and execute show-stopping events and promotions in the event space and park.
• Strategizing ways to improve business metrics and maintain efficiency.
• Other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

• Must be 21 years or older.
• Previous restaurant, bar, or hospitality management experience preferred.
• Ability to maintain a flexible schedule with daytime, and evening shifts.
• Eagerness to learn and expand on coffee and bar knowledge.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Effective time management skills to manage a busy work environment. The ability to schedule and organize multiple jobs is critical.
• Ability to lift, stand, and reach for entirety of the scheduled shift.
• Ability to handle cash and manage the register.
• Excellent problem solving ability in high energy environments.
• Passion for local cuisine and creating memorable moments
• Social media savvy and marketing expertise

BENEFITS

• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, phone allowance, and free gym membership.