Quality Assurance Specialist

Quality Assurance Specialist Job Description

Updated March 2025

Work With the Best of the Best In-Home Health Care!

At Thrive USA Home Care, we are dedicated to providing compassionate and professional in-home caregiving services that help individuals live independently and comfortably in their homes. Our mission is to educate, engage, and empower our clients by providing the most comprehensive care solution by inspiring the most dedicated care team by fostering a culture of continuous development. We are seeking a Quality Assurance Specialist to join our team!

Job Overview: The Quality Assurance Specialist is responsible for implementing and managing quality assurance processes within a home care setting. This role ensures home care services meet established standards and regulatory requirements and contribute to clients' overall well-being and satisfaction. The Quality Assurance Specialist collaborates with caregivers, clients, and other stakeholders to maintain and enhance the quality of care.

Responsibilities:

• Quality Control in Care Delivery:
  • Develop, implement, and oversee quality control processes for home care services.
  • Conduct regular assessments of caregiver performance and adherence to care plans.
  • Must be willing to cover shifts to ensure client needs are met.
  • Work with the PRN onboarding team to ensure all client onboardings are completed, including the remaining onboardings.
• Regulatory Compliance:
  • Stay informed about and ensure compliance with relevant home care regulations and industry standards.
  • Conduct audits to assess compliance and implement corrective actions as needed.
• Client Satisfaction Monitoring:
  • Implement systems for monitoring and assessing client satisfaction with home care services.
  • Address client feedback and concerns to improve service quality.
• Care Plan Evaluation:
  • Evaluate and review individualized care plans to ensure they meet clients’ unique needs and preferences.
  • Collaborate with nurses and additional administrative personnel to update care plans as necessary.
• Training and Education:
  • Provide training to caregivers on quality assurance processes, regulations, and best practices.
  • Support ongoing education and skill development for caregivers.
• Documentation and Record Keeping:
  • Establish and maintain documentation related to quality assurance processes, caregiver performance, and client feedback.
  • Ensure that documentation is accurate, up-to-date, and accessible.
• Incident Reporting and Analysis:
  • Implement a system for reporting and analyzing incidents or deviations from quality standards.
  • Develop and implement corrective and preventive actions.
• Cross-Functional Collaboration:
  • Collaborate with caregivers, healthcare professionals, and administrative staff to address quality-related issues.
  • Participate in interdisciplinary care team meetings.
• Continuous Improvement:
  • Identify opportunities for continuous improvement in the delivery of home care services.
  • Propose and implement initiatives to enhance overall quality.

Skills/Qualifications:

• Bachelor's degree in healthcare administration, nursing, or a related field (preferred).
• Must maintain a Certified Nursing Assistant certification (CNA).
• CPR and First Aid certification (required).
• Previous experience in quality assurance within a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to continuous improvement.
• Familiarity with relevant technology and software for documentation and reporting.
• Experience with Microsoft Office and WellSky Personal Care are a plus.

Technical Requirements:

• Must own a smartphone with data.
• Must own a personal computer to use for work purposes.
• Must own a personal vehicle with insurance that meets minimum state guidelines.
• Must be willing to travel to all our service regions.
• Must be willing to report to the office In Frederick, MD as needed.

Pay rate: Depending on experience ($18-$21 per hour)