What are the responsibilities and job description for the Front Desk Agent position at Thumper Pond Resort?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Assist with reservations, cancellations, and modifications using hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Skills
- Strong communication skills with the ability to engage with guests from diverse backgrounds.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A friendly demeanor with strong interpersonal skills to foster positive guest relations.
- Familiarity with resort operations is beneficial but not required.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Ottertail, MN 56571 (Required)
Ability to Relocate:
- Ottertail, MN 56571: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
