What are the responsibilities and job description for the Certified Harley-Davidson Technician position at Thunder Tower West Harley-Davidson?
Service Department Operations :
- We Will send you to school to make Master Level.
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve their “efficiency” skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from the Service writer / Manager.
- Requests parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance with factory specifications.
- Assist the Service Writer / Manager with additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.
- After the job is finished ensure proper completion and filing of paperwork.
- Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
- Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
- Keep customers’ vehicles cleaner than when it was dropped off.
Customer Service :
Salary : $28 - $40
