Table Games Dealer - PT

Description

Position Summary:

Deal games efficiently and accurately, providing friendly and proactive interaction with all Guests and Team Members.  Provide Four Diamond service to Guests by being knowledgeable about Thunder Valley Casino and communicating its promotions and events.  Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Create an atmosphere of hospitality and friendliness toward Guests and Team Members by dealing all games in a friendly and helpful manner with an upbeat and positive attitude.
3. Assist in training Guests not familiar with various table games products.
4. Demonstrate an effective working knowledge of dealing policies and gaming procedures.
5. Deal games in accordance with internal controls while maintaining dealer efficiency metrics. Maintain knowledge in all aspects of the games dealt.
6. Safeguard assets of the company by following proper procedures for performing transactions at the gaming tables including exchanging currency for gaming chips, taking bets, collecting losing bets, and paying winning bets.
7. Ensure payouts are made quickly and accurately.
8. Ensure good game pace for all players.
9. Responsible for the protection and control of the game.
10. Ensure proper cleanliness of assigned game table, maintain chip tray at table in orderly fashion, and ensure equipment is in good working order.
11. Verify and sign for fills, credits, marker issuance, and all documentations listed in internal controls.
12. Open and close tables by verifying all cheque inventories.
13. Notify Floor Supervisor or other member of Table Games Management of any irregularities noticed.
14. Advise Floor Supervisor or other member of Table Games Management of any player disputes or arguments that may arise during the game.
15. Inform Floor Supervisor or other member of Table Games Management of any important or relevant facts regarding specific players and their action.

Qualifications

Minimum Qualifications:

1. High school diploma or equivalent education preferred.
2. Must be able to pass departmental audition.
3. Excellent customer service skills.
4. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
5. Basic money handling skills.
6. Must be able to perform basic math calculations quickly.
7. Must be at least 21 years of age.
8. Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
2. Ability to sit, stand, bend, reach, and twist over a table for continuous time periods up to two (2) hours.
3. Ability to lift and move up to ten (10) lbs.
4. Manual dexterity necessary to shuffle and pitch cards or to work a stick and deal base.
5. Manual dexterity necessary to spin the roulette apparatus, shuffle and pitch cards, and to work a crap stick and deal base.

Work Conditions:

Work will be conducted in the casino, which may be hot, cold, noisy, and be in the presence of secondhand smoke. Work may be performed in small areas with a three (3) ft. wide access. Tasks may be performed from both a sitting and non-sitting position. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. These tasks include the maintenance and care of an assigned area. Frequent contact with fellow Team Members and Guests is standard. Work hours and days may be revised as company needs and workplace circumstances dictate.

Important Notices:

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform.  Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.