What are the responsibilities and job description for the Guest Service Representative position at Tide Cleaners?
Tide Cleaners in Northeast, OH an Equal Opportunity Employer, is currently seeking, Full-time & Part-time Guest Services Representatives. Must be friendly, energetic, have excellent communication skills, able to work in a fast paced environment and be detail oriented. We offer competitive pay and benefits, with pay starting between $12 per hour DOE. Responsibilities:
- Professional guest service expert
- Serve as primary liaison with guests
- Overall role to provide exceptional customer service to guests
GSRs will:
o Greet and assist all walk-in customers in the store
o Meet, greet and assist all valet drive-up customers at their car
o Process customer phone and personal relations
o Assist customers with cleaning, stain and finishing needs and/or questions
o Sort and examine articles, picking out those that may need hand spotting, or stain treatment
o Mark-In incoming customer orders: identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
o Consistently ensure cash drawer accuracy
o Follow Company’s protocol for new customer sign-up
o Attend Company offered ongoing training and education
o General housekeeping to support a benchmark store appearance
o Other duties as assigned
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: Multiple locations
Salary : $12 - $13
