What are the responsibilities and job description for the Case Manager, Student Resource and Empowerment Center position at Tidewater Community College?
Posting Summary
Working Title
Case Manager, Student Resource and Empowerment Center
Role Title
Education Administrator I
Role Code
29133-SW
FLSA
Nonexempt
Pay Band
04
Position Number
295W0522
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Norfolk - 710
Hiring Range
$20.63 per hour
Emergency/Essential Personnel
No
EEO Category
A-Official or Administrator
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
29 hours per week to be scheduled Monday through Friday from 8:30 am to 5:00 pm. Occasional evenings and weekends will also be required.
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The part-time Case Manager provides direct, non-counseling support services and educational programming to TCC’s most economically and academically vulnerable students, helping them to close resource gaps and overcome barriers to their personal, professional, and academic success. Specifically, the part-time Case Manager will serve as the on-campus point of contact for the Student Resource and Empowerment Center, providing hands-on benefits screening, advocating for students as they navigate the complex web of social services, campus, and community resources, following up with students as they access services, and documenting students’ progress toward their goals. The part-time Case Manager will also offer educational programs that holistically empower and engage students in their current and future personal, academic, and professional endeavors.
Functional Responsibilities:
Promote and represent SREC on campus by collaborating with campus partners to participate in programs that support TCC students’ progress toward achieving their personal, academic, and career goals.
Serve as the campus point of contact for the Single Stop program, promoting and representing the program on campus, assisting with developing and maintaining efficient office procedures for student basic needs assessment and screening, and ensuring student access to campus and community programs, services, and public benefits programs.
Assist students with navigating the application process within social and human services agencies and organizations, advocating for students as needed.
Provide ongoing, holistic support for student wellness, case management, and follow-up to ensure that students are accessing all available resources and making progress toward their personal, academic, and career goals.
Maintain up-to-date information and collaborative working relationships with local social and human services agencies, community services, and faith-based organizations.
Assist students with requests for emergency financial assistance, promoting the program on campus, fielding requests, collecting documentation, and communicating with students throughout the process.
Accurately collect, document, and report program usage data in a timely manner using established processes.
In coordination with the SREC team and in collaboration with campus and community partners, support programming to address topics related to personal empowerment, financial self-sufficiency, academic success, wellness, interpersonal violence, sexual assault, stalking, and healthy relationships.
Perform other duties as assigned by the Director of the Student Resource Center.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- In-depth understanding of case management in a human services or higher education context, including intake, needs assessment, screening, case documentation, and follow-up.
- Experience in assisting students in developing effective short- and long-term problem-solving skills.
- In-depth knowledge of local resources that support low-income, first-generation college students and experience in assisting students with the application and screening processes within social/human service organizations.
- Demonstrated understanding of the barriers to academic success faced by low-income, first-generation college students.
- Demonstrated experience in conducting educational programs that address personal, academic, and professional success.
- Demonstrated ability to prioritize time and work independently in a fast-paced, student-centered office and make informed decisions based on local, state, and federal regulations and college policies, including Virginia Community College System (VCCS) policies, Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), Title IX, mandatory reporting laws, and other policies and procedures as they relate to student services and faculty support.
- Demonstrated strong verbal and written communication skills to disseminate complex information, policies, and procedures to students.
- Demonstrated ability to present and facilitate information sessions and workshops related to student success.
- Demonstrated digital skills, including efficient use of web-based applications, case management tools, student information systems, social media, etc.
Additional Considerations
10. Advising experience in a community college
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
N/A
Posting Detail Information
Posting Number
WGE_2436P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
03/12/2025
Job Close Date
04/10/2025
Open Until Filled
Agency Website
Tcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $21
