What are the responsibilities and job description for the College Navigator position at Tidewater Community College?
Posting Summary
Working Title
College Navigator
Role Title
Education Support Spec III
Role Code
29144-SW
FLSA
Exempt
Pay Band
04
Position Number
29500798
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Portsmouth - 740
Hiring Range
$55,000-$65,000, commensurate w/ qualifications
Emergency/Essential Personnel
No
EEO Category
B-Professional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
8:30 AM-5:00 PM, Monday to Friday, to include required evenings and weekends
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The College Navigator will serve as a resource guide to prospective students and applicants through the use of the full range of institutional and community resources. Embrace a holistic model of care and using the case management approach to new student onboarding to keep the student engaged from the first point of contact through registration. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college’s enrollment. This position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process .
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Knowledge and understanding of academic and workforce programs.
- Collaboration with recruiting and outreach staff, admissions and enrollment services staff, academic advisors, student affairs and academic deans, and other partners.
- Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations.
- Ability to maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third party.
- Proficiency with Microsoft Office products, typing, and web browsers.
- Excellent written and verbal communication skills.
- Ability to work in a congenial and professional manner with students, faculty, and staff.
- Understanding of and commitment to open-access community college philosophy.
- Culturally competent with experience working with diverse populations.
- Ability to multi-task and collaborate effectively as a member of a goal-oriented team.
- Ability to work evenings and weekends.
- Travel between campuses may be required.
- Demonstrated understanding of student assessment, education and career planning, registration, and retention principles and practices.
- Demonstrated ability to develop, collect, interpret, analyze, and manage data.
- Ability to work in an enterprise software environment (CRM) in which all activity is expected to be logged and tracked.
- Ability to deliver high-level customer service and maintain positive attitude in a high-volume service environment.
- Experience working with a variety of people in an advising capacity in an educational setting.
- Experience working in a high-volume customer service environment.
Additional Considerations
- Experience working in a CRM environment.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel between campuses and within the Hampton Roads area may be required.
Posting Detail Information
Posting Number
CLS_3684P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
03/24/2025
Job Close Date
04/08/2025
Open Until Filled
Agency Website
tcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $55,000 - $65,000
