What are the responsibilities and job description for the Free Market Assistant position at Tidewater Community College?
Posting Summary
Working Title
Free Market Assistant
Role Title
Education Support Specialist I
Role Code
29142-SW
FLSA
Nonexempt
Pay Band
02
Position Number
295W0951
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Portsmouth - 740
Hiring Range
$15.00 per hour
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Part time, 29 hrs
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Free Market Assistant at TCC plays a crucial role in ensuring the smooth operation of the Free Market, providing exceptional customer service, managing food inventory, supporting volunteers, and collaborating with campus teams to address food insecurity. This position is dedicated to creating a welcoming and supportive environment for students, faculty, and staff.
Functional Responsibilities:
- Serve as the first point of contact in the Free Market, maintaining well-organized front-end operations, efficient check-in procedures, and superior frontline customer service.
- Assist teammates in stocking, storing, organizing, inventorying, and restocking perishable and non-perishable food items, including refrigerated and frozen products.
- Monitor, rotate, and discard perishable food inventory according to established Free Market procedures and food safety standards.
- Assist volunteers with scheduling, training, and service delivery in accordance with the Food Bank of Southeastern Virginia’s established processes.
- Promote the Free Market on campus, including participation at college events and programs, providing information about the Free Market and the Student Resource and Empowerment Center services.
- Collaborate with the SREC Case Management Team to ensure students seeking support for food insecurity receive comprehensive wraparound services.
- Assist clients with using online registration systems.
- Ensure lobbies and seating areas are neat, and posted information is appropriate, relevant, and up to date.
- Contribute to creating a supportive, judgment-free, and welcoming environment for all users of Free Market services.
- Complete other duties as assigned by the supervisor or designee.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge and skills in using email and various software programs
Knowledge of effective customer service techniques
Strong oral and written communication skills.
Ability to lift and carry supplies and equipment weighting up to 50 lbs. on a frequent basis; prolonged walking, standing, and frequent bending, stooping, kneeling, and reaching
Knowledge of effective customer service techniques
Strong oral and written communication skills.
Ability to lift and carry supplies and equipment weighting up to 50 lbs. on a frequent basis; prolonged walking, standing, and frequent bending, stooping, kneeling, and reaching
Additional Considerations
Knowledge of safety practices and protocols.
Ability to prepare and manage schedules.
Experience in data collection and report preparation.
Ability to work independently and organize workload.
Sound decision-making skills related to food inventory and service to students, faculty, staff, and the public.
Ability to prepare and manage schedules.
Experience in data collection and report preparation.
Ability to work independently and organize workload.
Sound decision-making skills related to food inventory and service to students, faculty, staff, and the public.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
N/A
Posting Detail Information
Posting Number
WGE_2473P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
04/04/2025
Job Close Date
04/21/2025
Open Until Filled
No
Agency Website
Tcc.edu
Contact Name
Liz White
Email
ldwhite@tcc.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $15
