Student Services Coordinator

Tidewater Tech Trades

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. 

About Us – Big Changes, Better Benefits – Join us!

Tidewater Tech is a leading provider of technical and career training in Maritime Welding, Auto Technology, HVAC, Building and Construction Trades, and Combination Welding. We are dedicated to shaping the technicians of tomorrow and equipping students with the skills and mindset needed for fulfilling careers.

Our programs offer hands-on training, real-world experience, and flexible day or evening classes. Ready to make a difference in our students’ lives? Apply today!

Position Purpose

The Student Services Coordinator is responsible for assisting students in having a positive academic experience through orientation, support, advocacy, and access to available programs and services. The coordinator will ensure timely and effective communication with students to address and resolve any requirements, opportunities, or challenges they may encounter.

Key Duties

• Facilitate access to resources such as counseling, tutoring, and career services to support students throughout their academic journey.
• Plan and execute orientation events and workshops to help new students transition smoothly into campus life and understand academic expectations.
• Track students' academic performance and campus involvement, offering guidance and referrals as needed to keep them engaged and on track.
  
  

Job Responsibilities

• Advise and advocate for students as they progress toward graduation, addressing academic standing, attendance, or retention challenges.
• Collaborate with the Home Office Career Services Coordinator on G&E chart confirmation and quarterly audits of G&E and Cohort data.
• Maintain ongoing communication with students to understand and address their needs, ensuring their academic success and positive experience.
• Assist students in maintaining academic standing and matriculating successfully.
• Track and report on student advising opportunities, documenting them in physical and electronic student files.
• Develop and update a pipeline of resources, including seminars, workshops, and information sessions, to support student retention.
• Maintain a resource binder with frequently used services, such as medical facilities, health providers, counselors, and emergency services.
• Organize events such as webinars, clubs, and other activities to foster student engagement and connection.
• Assist students with Disability Services requests, act as a liaison with the Home Office, maintain confidentiality, and ensure accommodations are provided.
• Conduct outreach efforts to build relationships with community partners and local businesses to benefit students.
• Provide academic and professional events and activities to enhance students' exposure to their chosen fields.
• Coordinate with the Career Services Department to assist students with temporary job placement while in school and in-field placement after graduation.
• Perform additional tasks as assigned by the Supervisor.
  
  

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Minimum of 2 years’ experience in an academic support services role or as a student advisor.
• Ability to work in a fast-paced, performance-driven, compliance-oriented environment.
• Detail-oriented, analytical, highly organized, and able to multitask under pressure.
• Demonstrated integrity, strong work ethic, and professionalism.
• Persuasive and effective communication skills with a focus on customer service in an educational setting.
• Highly motivated and goal-oriented with strong problem-solving skills.
• Ability to work both independently and as part of a collaborative team.
• Proficiency in MS Office applications, including Word, Excel, Outlook, SharePoint, and Teams.
• Flexibility to work outside regular shifts, including evenings or weekends, as needed.
• Ability and willingness to travel locally or overnight for business purposes.
  
  

Preferred Qualifications

• Associate’s or Bachelor’s degree in business or a related field.
• CampusNexus experience.
  
  

Schedule

• Monday – Thursday:
• (2 days) 9:00 AM – 6:00 PM
• (2 days) 10:00 AM – 7:00 PM (late days)
• Friday:
• 8:00 AM – 5:00 PM unless working Saturday
• If working Saturday, Friday schedule will be 12:30 PM – 8:30 PM
• Saturday:
• 9:00 AM – 1:00 PM (1 Saturday per month)
  

Work Environment

At Tidewater Tech in Norfolk, VA, you’ll work in a modern, supportive environment dedicated to exceptional education and training. Our campus features state-of-the-art facilities, offering a professional and engaging setting for both staff and students.

Located in the vibrant city of Norfolk our team thrives on collaboration and innovation. We value teamwork, continuous learning, and a strong sense of community. Join us to make a meaningful impact on students' success while enjoying the dynamic lifestyle the city offers.

What We Offer

The compensation range for this position is $22-24 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we provide a comprehensive benefits package, including:

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Health, Dental, and Vision insurance for you and your family.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Retirement Plan: Additional options to help you save for retirement.
• Employee Assistance Program: Access resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.
  
  

Tidewater Tech is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.