What are the responsibilities and job description for the Testing Center Specialist (Norfolk) position at Tidewater Community College?
Title: Testing Center Specialist (Norfolk)
Agency: Tidewater Community College
Location: Norfolk - 710
FLSA: Nonexempt
Hiring Range: $14.31 per hour
Full Time or Part Time: Part Time
Additional Detail
Job Description:
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Testing Center Assistant will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.
Functional Responsibilities:
- Administer comprehensive testing and support the core testing functions of the Virginia Beach Campus. Core testing functions include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge Exam, Nursing TEAS Exam, Workforce Solutions NHA Exam, NAS 2 Challenge Exam, VET Assistant Program Exam, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
- Provide support to Student Services departments such as Welcome & Entry Services, Advising, and the Office of Educational Accessibility, and others as needed
- Actively participate in registration activities and on and off-campus recruiting community events
- Provide excellent customer service to both internal and external constituents in a fast-paced, high volume environment.
- Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
- Compile statistical data for assessment reports.
- Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
- Obtain necessary credentials to administer necessary tests to students or other customers
- Knowledge of college admission policies, procedures, and programs of study
- Knowledge of effective customer service techniques both in person and in an automated environment
- Ability to work independently as well as collaborate with administrators, faculty, and staff
- Ability to effectively communicate orally and in writing with a diverse public
- Ability to work in a fast-paced, high-volume environment
- Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
- Ability to obtain necessary certifications for testing center during work hours within one month of employment
- Ability to work at the other TCC Testing Center locations, occasionally, as needed
- Ability to work during all scheduled shift hours, to include, Saturdays
Additional Considerations:
- Experience in student development and assessment services in a college or university
- Knowledge of assessment screening principles and measures
- Knowledge of state and federal policies regarding FERPA regulations
- Knowledge of student information systems; PeopleSoft
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $14
