What are the responsibilities and job description for the Testing Center Specialist (Portsmouth) position at Tidewater Community College?
Monday-8:30am-7pm
**Schedules are subject to change based on operational needs of the department.
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges. Position Summary:
The Testing Center Assistant will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.
Functional Responsibilities:
- Administer comprehensive testing and support the core testing functions of the Portsmouth Campus. Core testing functions include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge Exam, Nursing TEAS Exam, Workforce Solutions NHA Exam, NAS 2 Challenge Exam, VET Assistant Program Exam, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
- Provide support to Student Services departments such as Welcome & Entry Services, Advising, and the Office of Educational Accessibility, and others as needed
- Actively participate in registration activities and on and off-campus recruiting community events
- Provide excellent customer service to both internal and external constituents in a fast-paced, high volume environment.
- Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
- Compile statistical data for assessment reports.
- Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
- Obtain necessary credentials to administer necessary tests to students or other customers
- Other duties as assigned
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Knowledge of college admission policies, procedures, and programs of study
- Knowledge of effective customer service techniques both in person and in an automated environment
- Ability to work independently as well as collaborate with administrators, faculty, and staff
- Ability to effectively communicate orally and in writing with a diverse public
- Ability to work in a fast-paced, high-volume environment
- Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
- Ability to obtain necessary certifications for testing center during work hours within one month of employment
- Ability to work at the other TCC Testing Center locations, occasionally, as needed
- Ability to work during all scheduled shift hours, to include, Saturdays
- Experience in student development and assessment services in a college or university
- Knowledge of assessment screening principles and measures
- Knowledge of state and federal policies regarding FERPA regulations
- Knowledge of student information systems; PeopleSoft
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $14
