What are the responsibilities and job description for the Administrative Support Specialist position at Tidewater Neurologists and Sleep Disorder Specialists?
Job Description
Job Description
Are you looking for an exciting opportunity to jumpstart your career with a company that prioritizes patient satisfaction and growth? Look no further than Tidewater Neurology! We are currently seeking a qualified and motivated DME Administrative Support Specialist to join our team in the Virginia Beach, VA area. In this role, you will play a pivotal part in helping to manage patient relationships and directly contribute to our company's success.
As an DME Administrative Support Specialist , your primary focus will be on meeting the needs and requests of our patients while ensuring they have a positive experience. You can expect to engage with a diverse range of Sleep patients daily, utilizing both inbound and outbound emails and calls, as well as face to face interactions. Previous experience in DME (Durable Medical Equipment) or Sleep / CPAP related fields is beneficial, but not necessary. We provide training to the right candidate who demonstrates excellent communication skills, a passion for learning, and a genuine desire to advocate for patients' healthcare needs.
At Tidewater Neurology, our goal is to consistently provide exceptional service to our patients through best-in-class customer service and education. Join us, and you'll have the opportunity to fulfill the following responsibilities.
This is a full-time position Monday through Friday, 8 : 00 AM and 5 : 00 PM EST. You will be joining us onsite and traveling to our four locations in Virgina Beach, Portsmouth, Chesapeake, and Hampton Virginia. Additionally, you can enjoy paid holidays, paid time off (PTO), and attractive benefits.
Responsibilities :
- Ensure patient communication is top priority through calls, emails and face to face engagement until patient satisfaction has been achieved.
- Seek to deeply understand patients' needs and concerns and promptly address them.
- Collaborate with colleagues to achieve departmental and company success.
- Build patient loyalty through delivering best in class patient experiences.
- Ensure Sleep patients have the supplies and support they need for their CPAP Therapy
- Ensure patient compliance is being met
Requirements :
If you're eager to make a difference, grow your skills, and contribute to the well-being of our patients, we want to hear from you! Join our team at Tidewater Neurology and take the first step towards a rewarding career. Apply today and unlock your potential with us!