What are the responsibilities and job description for the PC Support Technician position at TIER4 GROUP?
Job Description
Job Description
Title : PC Support Technician
Location : Milwaukee, WI
Type : Onsite
Duration : ASAP - December 2025
Perks : Competitive Rates, Benefits, free daily lunch when onsite
About the Role
We are seeking a PC Support Technician to join our PC Setup team , responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users , ensuring seamless technology experiences.
Key Responsibilities
- Deploy and configure PCs, mobile devices, and related hardware / software for end-users.
- Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
- Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
- Conduct initial client experience consultations , diagnosing issues and applying technical knowledge to resolve problems efficiently.
- Continuously develop expertise in both field and home office technology , handling increasingly complex technical assignments.
- Identify and suggest process improvements to enhance service quality and efficiency.
- Collaborate with internal teams and technical experts to drive innovation and improve user experience.
- Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
- Maintain a professional, customer-focused approach , ensuring a high-quality end-user experience.
Qualifications & Skills
Nice-to-Have Skills
