What are the responsibilities and job description for the Payment Channel Operations - USDS position at TikTok?
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Intro
The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.
Are you passionate about ensuring seamless online payment experiences and have a deep understanding of payment channel partnerships? We're seeking a dynamic Payment Channel Operations analyst to join our TikTok team, focusing exclusively on the complete cycle of online payments. Your expertise will be central in optimizing our payment processes, cultivating robust partnerships, and ensuring unparalleled service to our global clientele.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Payment Channel Management : Oversee the end-to-end online payment process, ensuring smooth transactions and enhancing our partnerships with Payment Service Providers (PSPs).
- Payment Escalation Strategy : Proactively manage and address payment escalations with PSPs, ensuring resolution in alignment with industry standards.
- Fraud Prevention : Identify and act on potential fraudulent patterns, collaborating closely with the risk team to devise and implement preventive strategies.
- Regulation & Compliance : Remain updated with the latest online payment regulations and best practices, ensuring TikTok's processes are always compliant and top-notch.
- Stakeholder Collaboration : Strengthen relationships with internal teams and external payment partners, with an emphasis on continual collaboration with PSPs.
- Strategic Initiatives : Lead and contribute to special projects that aim to innovate and enhance our online payment infrastructure.
Qualifications
Minimum Qualifications
Preferred Qualifications
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
