What are the responsibilities and job description for the Search Operations Specialist - USDS position at TikTok?
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
1. Responsible for improving the search strategy and product usage experience in English-speaking regions, and producing valuable search strategy optimization suggestions through product satisfaction evaluations, strategy evaluations, special annotations, competition evaluations, and search user negative feedback case evaluations, etc. Work with PMs and R&Ds to promote strategy implementation.
2. Responsible for routine monitoring and analysis of search scale and search quality-related indicators; monitoring, intervention, or feedback processing of sudden hot topics and top queries on the site, as well as conducting evaluation and research on recommended words (SUG, SAR, RS, etc.) under search recommendation scenarios; gain insight into the characteristics and search needs of overseas users, and explore effective methods to improve search scale and quality.
3. Conduct routine security inspections on search terms to promptly discover and deal with missing or accidentally damaging search terms that pose potential security risks, in order to ensure the safety and experience of online search effects.
4. Collaborate with the US operations team to optimize the search effect of key vertical content, improve the experience of various operational campaigns in search scenarios, conduct campaign banner configurations and results page intervention in a timely manner, and enhance users' understanding of search.
Qualifications
Minimum Qualifications
1. Bachelor degree or above, with excellent English listening, speaking, reading and writing skills.
2. Experience in data labeling, user feedback, content moderation or similar operation jobs.
3. Have good logical thinking and problem-dissecting abilities, and able to propose solutions through case analysis.
Preferred Qualifications
1. Two or more years of work experience, a plus if experience is in search-related fields.
2. Have a high sense of responsibility and self-motivation, is result-oriented, and has strong execution capability.
3. Able to read and write in Mandarin and English in order to understand documentation from cross-functional partners as well as drafting documents and holding meetings in Mandarin.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information
【For Pay Transparency】 Compensation Description (Hourly)
The hourly rate range for this position in the selected city is $25.98- $51.28.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
1. Responsible for improving the search strategy and product usage experience in English-speaking regions, and producing valuable search strategy optimization suggestions through product satisfaction evaluations, strategy evaluations, special annotations, competition evaluations, and search user negative feedback case evaluations, etc. Work with PMs and R&Ds to promote strategy implementation.
2. Responsible for routine monitoring and analysis of search scale and search quality-related indicators; monitoring, intervention, or feedback processing of sudden hot topics and top queries on the site, as well as conducting evaluation and research on recommended words (SUG, SAR, RS, etc.) under search recommendation scenarios; gain insight into the characteristics and search needs of overseas users, and explore effective methods to improve search scale and quality.
3. Conduct routine security inspections on search terms to promptly discover and deal with missing or accidentally damaging search terms that pose potential security risks, in order to ensure the safety and experience of online search effects.
4. Collaborate with the US operations team to optimize the search effect of key vertical content, improve the experience of various operational campaigns in search scenarios, conduct campaign banner configurations and results page intervention in a timely manner, and enhance users' understanding of search.
Qualifications
Minimum Qualifications
1. Bachelor degree or above, with excellent English listening, speaking, reading and writing skills.
2. Experience in data labeling, user feedback, content moderation or similar operation jobs.
3. Have good logical thinking and problem-dissecting abilities, and able to propose solutions through case analysis.
Preferred Qualifications
1. Two or more years of work experience, a plus if experience is in search-related fields.
2. Have a high sense of responsibility and self-motivation, is result-oriented, and has strong execution capability.
3. Able to read and write in Mandarin and English in order to understand documentation from cross-functional partners as well as drafting documents and holding meetings in Mandarin.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information
【For Pay Transparency】 Compensation Description (Hourly)
The hourly rate range for this position in the selected city is $25.98- $51.28.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $26 - $51
