Clerical, Resolutions - 2nd Shift

Are you ready to take the next step and work for a growing company that requires a high level of skill using modern practices and technologies? Are you looking for that right opportunity that will allow you to use and be rewarded for your skills and ability, and provide an opportunity for growth? Our associates are trained to provide superior performance. We care about your safety and show it by demanding solid safety practices from all our team members and managers. Integrity, Communication, Adaptability, Care, Personality, great benefits, and rewards – check us out, we may be the company for you.

Job Summary:

The Clerical, Resolutions (2nd Shift) role is responsible for inventory issues that require additional attention from the more specialized Inventory Resolution Team. The ability to work closely in a team environment is critical to success in this position. Excellent verbal and written communication skills capable of building professional relationships with other Soho/Tilebar departments from various locations and across multiple subjects. Excellent attention to detail is required to be successful in this position.  Detailed ability to operate and analyze data in our within SAP and WMS applications.  The Resolution Team Member will have good analytical skills and the ability to provide solutions to various inventory-related requests. Success will be measured by KPI’s and metrics designed to capture total internal customer satisfaction and resolutions.

Essential Duties and Responsibilities: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Ability to navigate within SAP and WMS systems.
• Overall knowledge of the daily operations of each department within OPS that may have an impact on inventory control.
• Good understanding of the product including identifying material, shades, and damages. Etc.
• PIT experience with reach truck and any other PIT equipment required.
• Ability to lift fifty pounds and a solid understanding of team lift policies.
• Understanding of physical equals system and ability to correct when not aligned.
• Process improvement skills.
• Ability to identify root causes and suggest corrective action to prevent re-occurrence.
• Ability to work overtime, and weekends as needed to complete assignments.

Supervisory Responsibilities
The highest level of supervisory skill required in this role with the management of supervisory employees. 

• This position does not have any supervisory responsibilities.

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience

• High School Diploma or equivalent required.
• WMS experience preferred.
• 2 years of successful training experience and demonstrated proficiency in delivering and creating training.
• Understanding of fulfillment/distribution center/warehouse processes and flow.
• Basic Excel knowledge.
• Good Mathematics skills required.
• Basic English language skills (both verbal and written communication).
• As a Full-Time associate, you must have the ability to work additional hours beyond the scheduled shift; additional overtime hours will be required based on business need.

Certificates, Licenses, Registrations or Other Requirements

• Must be at least 18 years of age.
• Legally eligible to work in the United States.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Other Knowledge, Skills or Abilities Required

• Ability to work independently, be self-motivated and works with a sense of urgency
• Able to work on 2nd Shift, Mon - Fri at 3:15pm - 11:45pm.
• Ability to create professional relationships with internal customers
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong troubleshooting and problem-solving skills.
• Possess a safety-centric work ethic
• Ability to multitask, developing and executing a resolution plan
• Ability to assign work to others, follow up on progress and coach Team Members as needed to meet expectations

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding).
• Prolonged periods of sitting at a desk and working on a computer.
• An ability to lift, push or pull boxes/merchandise weighing up to 50 pounds by hand
• Must be at least 18 years old

Benefits

• 401K Company Match
• Health/Dental/Vision/Life Insurance
• Paid Time Off/Personal Days/401C Volunteer Time Off
• Lunch provided daily
• Paid weekly

You will enjoy a competitive wage and comprehensive benefit package including a generous paid time off plan, and a company matched 401K.  We are a rapidly growing brand and provide a variety of professional development opportunities for our Team Members to grow with us. We possess a family-oriented workplace that has fun while achieving great results. Soho Studio Corp. LLC,. is an equal opportunity employer committed to workplace diversity.

TileBar is a leading design resource dedicated to transforming spaces. Through tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated Omni channel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.