Service Support Representative

Tim Dahle Auto Group is looking to hire multiple full or part-time customer service reps to handle incoming calls for 12 dealerships in a new call center. Schedule is Monday – Saturday varying schedule. Morning and afternoon positions are available. Free Lunch on Saturdays. Applicants must be over 18 years old. Tim Dahle Nissan is a drug-free work environment.

Located in South Jordan

Responsibilities

• Manage large amounts of incoming calls
• Schedule service appointments for customers
• Generate service leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a client service rep
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (training provided on current programs)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High School Diploma or Equivalent
  
  

Additional Information

• Full comprehensive benefits package includes Medical, Dental, Vision and 401K
• Paid time off
• Commission plus bonuses paid on car sales volume
• Flexible full-time work schedules
• Employee discounts on vehicles, parts, service, etc.
• Continuous training and development
• Employee respect and recognition
• Fun working environment
• Being part of a world-class team
• Promotion to management opportunities in multiple departments
  
  

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