What are the responsibilities and job description for the Service BDC position at TIM DAHLE IMPORT INC?
Job Details
Job Location: South Jordan, UT
Salary Range: Undisclosed
Description
Job Description
Tim Dahle Auto Group is looking to hire multiple full or part-time customer service reps to handle incoming calls for 12 dealerships in a new call center. Schedule is Monday – Saturday varying schedule. Morning and afternoon positions are available. Free Lunch on Saturdays. Applicants must be over 18 years old. Tim Dahle Nissan is a drug-free work environment.
Located in South Jordan
Responsibilities
- Manage large amounts of incoming calls.
- Scheduling.
- Generate service leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Qualifications
Qualifications
- Proven customer support experience or experience as a client service rep.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices (training provided on current programs).
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High School Diploma or Equivalent.
Additional Information
- Full comprehensive benefits package includes Medical, Dental, Vision and 401K
- Paid vacations
- Commission plus bonuses paid on car sales volume
- Flexible full-time work schedules
- Employee discounts on vehicles, parts, service, etc.
- Continuous training and development
- Employee respect and recognition
- Fun working environment
- Being part of a world-class team
- Promotion to management opportunities in multiple departments
