Box Office Assistant

Primary Responsibilities:

The Box Office Assistant will be responsible for the following:

• Patron Service: Provide excellent customer service to patrons both in person and over the phone, assisting with ticket sales and event-related inquiries.
• Ticket Sales: Sell event tickets over-the-counter, via telephone, mail, and online platforms, ensuring accurate and timely processing of all orders.
• Cash Management: Handle cash transactions, ensure accuracy in cash management, and comply with organizational cash-handling procedures.
• Event Support: Assist with marketing support and promotional projects for upcoming ticketed events.
• Information Distribution: Distribute promotional materials and event literature to patrons.
• Event Inquiries: Answer questions and provide information about TLP shows, events, and ticketing procedures.
• Office Closing: Assist with the closing of the box office, which includes preparing cash banks, updating seating charts, and ensuring all event information is accurate.
• System Operation: Operate the online ticketing system, credit card equipment, and other related technology efficiently.

Qualifications:

• Ability to work both independently and as part of a team.
• Strong analytical skills and the ability to manage ticket sales and cash transactions accurately.
• Excellent interpersonal and customer service skills, with the ability to manage high volumes of customer inquiries and sales.
• Knowledge and/or interest in TLP events and programming.
• Proficiency in public relations and communication.
• Strong attention to detail and ability to work efficiently in a high-volume sales environment.

Personal Characteristics:

• Professionalism: Maintain a professional demeanor at all times, establishing and maintaining positive working relationships with patrons and colleagues to achieve the goals of the organization.
• Problem-Solving: Assess customer issues or questions to determine the root cause, gather relevant information, and provide appropriate solutions or recommendations.
• Adaptability: Demonstrate the ability to work well, efficiently, and effectively under stress, and remain flexible in a fun, fast-paced environment.
• Presentation: Dress professionally for the role and the setting.
• Reporting: Report any issues or concerns to the Front of House Manager

Other Details:

• Must be available to work during scheduled shifts, which may include evenings and weekends based on performance and event schedules.

Job Types: Part-time, Seasonal

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Mount Carroll, IL 61053 (Preferred)

Ability to Relocate:

• Mount Carroll, IL 61053: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15