Electronic Banking Specialist

Electronic Banking Specialist

Electronic Banking Specialist

Department/Location: Payments Center / Riverside or West Olympia

Employee Reports to: Payments Manager

FLSA: Hourly; Non-Exempt position

Status: Full-Time 76-80 Hours

Rate of Pay: Grade 11 / $19.00-$22.00 per hour

Summary/Objective: Support the bank’s electronic (i.e., ACH, debit card, etc.) and internet banking services (i.e., online banking, bill pay, etc.) and support all other Payments Center functions on an as needed basis.

Essential Job Functions:

• Assist customers with online banking, bill payment, and debit card services.
• Performs data entry and file maintenance to deposit accounts.
• Corresponds to e-mail inquiries, comments, and concerns from customers.
• Monitors, audits and maintains e-banking services.
• Provides branch support services for Payment Center operations.
• Assists in research regarding debit card transactions and fraud trends.
• Processes debit card fraud and merchant disputes while adhering to regulatory guidelines.
• Posts transactions to appropriate general ledger account(s); performs charge back transactions.
• Provides input to management regarding e-banking policies and procedures to insure compliance with regulatory agencies.
• Assists customers and staff with Mobile Banking and Mobile Remote Deposit.
• Other duties as assigned.

Qualifications

Requirements:

• High school diploma or equivalent.
• Minimum of one year banking experience in operations, accounting, data systems, electronic banking, or any combination thereof.

Knowledge, Skills & Abilities:

• Extensive knowledge of Timberland Bank products and services with emphasis on electronic products and services.
• Excellent interpersonal communication, verbal, written, technical and computer skills.
• Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem solving.

Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions.

Work Environment: The duties of the job are performed on premises and in an office setting.

What We Offer: Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only.  Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer: This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Salary : $11 - $19