Helpdesk Support Technician

Work Type: Full-Time, In-Office

Opportunity for partial-remote for the right individual.

Job Description

Time Investment Company is an indirect consumer finance company operating in all US states. We focus on financing the sale of water treatment, home improvement, and other products through an independent network of dealers. Approved dealers use our loan platform applications to submit consumer applications for credit, receive approval on those applications, and complete the loan process. Helpdesk Support Technician is a frontline resource fulfilling our needs to provide the best class support to our end users. The goal is to provide users with systems that work reliably and efficiently allowing them to achieve the company’s growth strategy.

What’s in it for you?

• Computer equipment provided
• Medical, Dental, Vision Insurance after 60 days
• Life Insurance, Short and Long-Term Disability after 60 days
• Contribute to your 401(k) after the first 30 days; earn 4% company-matched funds after six months
• Paid Time Off, with an additional 8 hours Birthday Month PTO
• Potential for additional 8 hours Volunteer PTO
• Paid holidays

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as Management may deem necessary from time to time.

• Serve as the first point of contact for IT support requests via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Provide technical support for Windows, mobile devices, and common business applications.
• Manage user account provisioning, password resets, and access permissions.
• Complete user provisioning and term activities around
• Escalate complex technical issues to appropriate IT teams as needed.
• Maintain accurate documentation of support requests and solutions in the ticketing system.
• Assist in the setup, deployment, and maintenance of workstations, printers, and mobile devices.
• Educate users on best practices for IT security and efficient system usage.
• Support remote users with VPN, virtual desktops, and mobile device connectivity.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Associate or Bachelor’s degree in Information Technology or related field.
• 1 year of experience in a helpdesk or IT support role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency with Microsoft 365, Windows OS, and basic Active Directory administration.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests effectively.

Preferred Skills:

• Experience with financial services IT environments.
• Knowledge of ITIL practices and service desk frameworks.