What are the responsibilities and job description for the Collections Specialist position at Time Investment Company?
Collections SpecialistTime Investment Milwaukee, WI We need driven individuals who can adapt as we continue to grow and who are motivated to take on new responsibilities. Essential Duties and Responsibilities Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. Handle outbound / inbound calls from customers who are 30-120 days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan.Able to handle large volumes of inbound and outbound calls.Use skip tracing and other methods to locate delinquent customers.Prepare and send correspondence to customers via email and text message.Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company.Create account notes that are clear and concise.Work independently in a challenging environment to consistently meet collection quality and quantity goals.Team Player / Team OrientedPromoting positive involvement with staff / customers / dealersSupport and live out our Core PrinciplesOther miscellaneous duties as assigned. Requirements To perform this job successfully, an individual must be able to work from home and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST)Must have excellent phone etiquette and typing skills.Must have patience and the ability to stay calm in difficult situations.Must be detail oriented and learn new concepts quickly.Must be able to prioritize and make decisions. EDUCATION AND / OR EXPERIENCE Minimum of high school diploma or equivalent. 2 years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or touch objects, tools or controls. The employee regularly is required to talk and hear. The employee is regularly required to stand and walk and to occasionally stoop, kneel, crouch, crawl or ascend / descend stairs. The employee must occasionally lift and / or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.
